Question 1

What is Ruach?

Accepted Answer

Ruach is a conversational assistant and Prayer Wall for church websites. It helps visitors find sermons, articles, ministry pages, and other resources your church has already created, and gives your community a moderated place to submit and pray for requests.

Question 2

Is Ruach a chatbot?

Accepted Answer

It's a conversational search experience grounded entirely in your church's own content. It doesn't chat about arbitrary topics -- it answers questions by recommending resources your church has approved.

Question 3

What kinds of resources can it search?

Accepted Answer

Sermon videos, podcast episodes, articles, blog posts, ministry pages, event pages, sermon notes, and external links -- anything your church imports or adds to its resource library.

Question 4

Can we add sermons or teaching from other ministries or speakers?

Accepted Answer

Yes. No church has taught on everything -- if your own library has a gap, add a video, podcast episode, or article from another ministry or speaker you trust. Ruach recommends it just like anything from your own library, and always links back to its original source.

Question 5

Can it work with our existing website?

Accepted Answer

Yes. Ruach installs as a small embed script on any website, regardless of platform, and doesn't require rebuilding or replacing your site.

Question 6

Do we have to rebuild our site?

Accepted Answer

No. Ruach adds a widget to your existing site -- your website itself stays exactly as it is.

Question 7

Can we customize the assistant?

Accepted Answer

Yes -- accent color, logo, assistant name, welcome message, and (on Growth and above) suggested questions can all be set from your dashboard.

Question 8

Can we use more than one widget?

Accepted Answer

Yes, on Growth and Multi-Site plans. Each widget can have its own branding and can be scoped to a specific website.

Question 9

Can each campus have a different experience?

Accepted Answer

On the Multi-Site plan, each campus can have its own website, widget, content scoping, and Prayer Wall, alongside a shared church-wide experience.

Question 10

Does Ruach make up answers?

Accepted Answer

No. Every recommendation is validated against your church's actual resource library before it's shown to a visitor -- Ruach can't recommend something that isn't in your approved content.

Question 11

Does Ruach search the open internet?

Accepted Answer

No. Ruach only searches content your church has imported and approved. It has no access to the open internet.

Question 12

Can it answer theological questions?

Accepted Answer

Ruach points people toward your church's own sermons, teaching, and resources on a topic. It doesn't generate independent theological opinions or doctrine.

Question 13

Does Ruach replace pastoral care?

Accepted Answer

No. Ruach is built to support ministry, not replace it -- it helps people find a next step, including reaching out to your church directly, rather than standing in for pastoral relationships.

Question 14

Can we control what content it uses?

Accepted Answer

Yes. Every resource goes through your review before it's active, and you can edit, rescope, or remove any resource at any time.

Question 15

What happens when it cannot find an answer?

Accepted Answer

Visitors see a clear, honest message that nothing matched their question, instead of a fabricated or unrelated recommendation.

Question 16

Can we review conversations or analytics?

Accepted Answer

Yes. Your Analytics dashboard shows the questions being asked, which resources are opened, and where visitors aren't finding what they need.

Question 17

Can prayer requests be private?

Accepted Answer

Yes. A requester can choose to keep a request private, visible only to authorized church staff.

Question 18

Can people submit anonymously?

Accepted Answer

Yes. Anonymous requests hide the requester's name from anyone viewing the public wall.

Question 19

Does every request appear immediately?

Accepted Answer

No. Every public request passes through moderation first -- nothing appears on the public wall until a staff member or moderator reviews it.

Question 20

Can staff moderate requests?

Accepted Answer

Yes. Staff can publish, hide, categorize, add internal notes, and mark requests answered from a dedicated moderation dashboard.

Question 21

Can requests be marked as answered?

Accepted Answer

Yes, and answered requests can be shown on the public wall as a way to celebrate what's happened.

Question 22

Can prayer teams receive notifications?

Accepted Answer

Yes, on Growth and above -- new submissions can forward to one or more staff email addresses.

Question 23

Can campuses have separate Prayer Walls?

Accepted Answer

Yes, on the Multi-Site plan -- each campus can have its own wall alongside the shared church-wide wall.

Question 24

How is Ruach installed?

Accepted Answer

By adding a single embed script to your website -- the same way you'd add most third-party widgets.

Question 25

Do we need a developer?

Accepted Answer

Not for day-to-day use. Installing the initial embed script may need someone comfortable editing your site's template, but content and settings are managed entirely from the dashboard.

Question 26

How long does setup take?

Accepted Answer

Most churches can add a website, import their first content, and install the widget in well under an hour.

Question 27

Can Ruach import an existing sermon archive?

Accepted Answer

Yes -- you can bulk-import from a channel or feed, or add resources individually.

Question 28

Does it support YouTube or Vimeo?

Accepted Answer

Yes -- both are supported content sources, alongside RSS feeds and manually added links.

Question 29

Can we add content manually?

Accepted Answer

Yes. Any resource can be added by URL or entered manually if it isn't available through a supported source.

Question 30

Is there a free plan?

Accepted Answer

There isn't a public free plan today. Beta or founding-partner access is sometimes available by invitation -- reach out if you'd like to ask.

Question 31

Is annual billing discounted?

Accepted Answer

Yes -- annual billing includes two months free compared to paying monthly.

Question 32

What counts as a question?

Accepted Answer

Each message a visitor sends to the assistant counts as one question toward your plan's monthly total.

Question 33

What happens when we reach our monthly limit?

Accepted Answer

You'll get a warning email well before you're close to your limit. Reaching it doesn't cut off your website -- our team will reach out to help you find the right plan.

Question 34

Can we change plans later?

Accepted Answer

Yes, you can upgrade or downgrade at any time from your billing dashboard.

Question 35

Is there an enterprise plan?

Accepted Answer

Yes -- for church networks, denominations, and large ministries with custom requirements. Contact us to talk through your needs.

Question 36

Do you offer help for small churches?

Accepted Answer

The Essential plan is intentionally priced to be attainable for a small church or church plant, and includes the full core Ruach experience.

Questions, answered directly.

Product

AI and Trust

Prayer Wall

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